Flight delays or cancellations:

Contact Sandrine Bertrand-Falet as soon as you become aware of any delays with your flight.

  • 514-439-8261 Extension 221 (during business hours)
  • Dial 0 (during non-business hours for immediate assistance)
  • Email:
All flights will be paid for by Ideal Protein
In order for your flight to be covered, you must book with Ideal Protein's Corporate Travel Agent Sandrine by completing the form below:
Deadline to book is NOVEMBER 5, 2018
Should you choose to upgrade your flight or book a flight outside of the suggested rates you will be asked to pay the difference prior to travelling.
Should your flight information change at anytime, you experience weather delays at the airport or can no longer attend the event please contact Sandrine directly to coordinate arrangements as soon as possible. Noting that cancellations after November 1st will result in the guest paying cancellation fees.
If you are bringing a guest or are extending your stay, please refrain from booking your flight until after you have received approval from the events team to confirm availability at the hotel.
Ideal Protein will NOT cover the cost of your spouse, guest or child to travel to the event.


Complimentary Hotel Shuttles will be provided to all IP Attendees (excluding guests and spouses)from the Punta Cana airport exclusively.

A shuttle schedule will be posted on the website and provided to you via email 1 week prior to travel.
Visit the Hotel Shuttle Tab for more information.